Hi, my name is Herman and I am the owner of ITman Tech.
ITman is located in the heart of Faringdon very close to Oxford and Swindon.
We have been offering IT, Apple and Computer repair services in Wiltshire since 2009. Prior to this I owned and operated a IT company in South Africa. Feel free to visit at our shop in Davenports Business Centre.
In these terms and conditions, references to “we” and “us” are to ITmanTech LTD
By using services provided by ITmanTech LTD you are entering into a contract with us. The terms below set out our obligations to you and what you are agreeing to.
You agree that we can hold a copy of your Data in accordance with GDPR guidelines.
Please Note - You are responsible for ensuring that you have backed up all data on your computer before we access your system. We will not be responsible for any loss of data, pictures, information or programs on your computer.
If you have not made any backups of your data then we can do this for you. Please contact us as soon as possible to arrange for your data to be backed up before we start work on your computer. Please note, mechanical failure of your hard disk or other components inside your computer can occur without warning during our intensive diagnostics. Virus and malware infections can also damage your data and could lead to unpredictable problems and could result in data loss.
For some jobs, we may need to re-install your operating system. This involves wiping your hard disk clean and re-installing the operating system back to the point when your computer was first purchased. We will contact you prior to doing this but if you require your data to be backed up prior to the wipe and restored back to your computer once the operating system has been re-installed please let us know. There will be additional charges associated with this service.
On-Site Repairs and Services
Your computer system should have a valid Windows operating systems or Apple OS X operating system installed. If you have not, we will need to purchase and install a retail version of the relevant operating system for your computer. Additional costs and time will be involved.
We are unable to work on unlicensed operating systems.
We use Teamviewer for remote repairs.
You hereby agree that we are allowed to remotely access your system. Our normal LIABILITY EXCLUSIONS and T/C apply to remote support.
Some problems cannot be successfully be repaired remotely and as such we might need the system in the workshop to complete the repair.
Although we do not have specific knowledge of your computer configuration we will attempt to minimize disruption to your system as much as we can but we cannot be responsible for any unforeseen issues that may arise from any of our services.
Please note that if your computer system or equipment is under manufacturer warranty our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturers warranty.
We cannot be held responsible or liable for any of the following
any loss data, data corruption, loss of images, documents or information
any financial loss, or loss and interruption to business or contracts
any failure by you to follow our reasonable recommendations or instructions
any losses or issues you may suffer due to your use of (or failure to use) any anti-virus software
any loss that is not reasonably foreseeable.
ONE YEAR WARRANTY
Unless stated, all non-trade services carry a one year warranty on both parts and labour. If in the unlikely event the same problem happens that we have fixed or any fault which is related to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your payment in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused due to incorrect use of software or downloaded material, virus and malware infections, or by faults arising from accidental damage or incorrect use of the product.
There are some exceptions where items our standard warranty does not apply. We will indicate to you at the time of repair/collection of repair what items have a limited or exempt warranty. This includes but not limited to the following items:
GPU / BGA / CPU Reflows – One Month Warranty
Liquid Damage – No Warranty
We offer a free diagnostic within reason. You will be notified if there is to be a charge.
Some items are repaired during the diagnostic process and in such cases, a full repair price will be charged.
An indication of price will be given before the diagnosis proceeds so that there are no surpirses.
There is a standard min charge of £29 for all liquid damage repairs regardless of the outcome.
REPAIR / SERVICE CANCELLATIONS
If a repair is canceled after a customer has agreed to proceed, time and part spent up to that point will still be chargeable.
Any device that has been left abandoned for over 90 days will be recycled or disposed of if alternative arrangements have not been made. It is important that you check your details on your receipt/email at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided.
REPAIR & DIAGNOSTICS TIMES
Although we aim to get your device repaired/diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 3-10 business days but sometimes the repair can take longer. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service.
APPLE IPAD & iPHONE AND MOBILE DEVICE REPAIRS
When ITmantech LTD take on your device for repair there are many situations that we are unable to test for before we start the repair and this disclaimer is in place to protect yourself and ourselves from any potential misunderstandings.
 Unforeseen Damage of Malfunction
I understand ITmantech LTD will be unaware of any other potential problems that could arise as a result of the initial damage or by opening / disturbing the internal logic boards and internal cables during dismantling/repair. This may result in additional charges to cover the costs of parts required to complete the repair. We will endeavor to make you aware of this at the time of repair/diagnosis.
An example of typical faults that can occur with Apple iPhones and iPads as a result repair includes but not limited to:
Fingerprint Sensor Damage – If your Finger Sensor is damaged please go to Apple.
Internal Cables Damage
Internal LCD Screen
Casing Damage / Bent Chassis
Front/Back Camera Failure
Home Button / Lock / Volume / Off button Failure
 Parts We Use
For Apple devices, we use THIRD PARTY PARTS and these are not officially endorsed by Apple. If you prefer an original Apple part this can only be undertaken by Apple. For your total peace of mind, all our screens are guaranteed for ONE YEAR (Apple only gives 90 days!). This does not include physical damage.
 Original Apple Warranty
Apple May refuse to undertake any work on your device if it is repaired by anyone other than Apple. This includes both in-warranty and out-of-warranty repairs.
 Waterproof / Water Resistant Devices
To repair your device, we need to physically get inside it which usually means we have to break the waterproof seal (if any). Some items that are classed as waterproof / water resistant may not be waterproof on return to you. If this will affect the enjoyment of your device please only ensure you get it repaired with the manufacturer directly to guarantee a waterproof seal on return.
 Liquid Damaged Devices
Any device that is found to have any signs of liquid damage internally will be exempt from any warranties offered. We may still be able to do the repair but due to the nature of liquid damage/corrosion, we will not offer any warranty what-so-ever. We will stop working on your device and inform you as soon as we see any signs of internal liquid damage. Only after speaking with you will we continue with the repair.
 Your data – includes photos, emails, documents
It is YOUR responsibility to ensure your data is backed up prior to repair. The ITmanTech LTD will not be liable for loss of data whatsoever. We do offer a backup service – please ask for this BEFORE we start the repair.
During the booking in of your computer, we will ask you for certain details which we require to perform the service. This includes your name, address, phone numbers and email address. We may also require your administrator password to access your computer to complete our service.
We may record or keep a detailed note of your conversations with our engineers for records purposes.
REFUNDS FOR GOODS PURCHASED
Items Purchased In-store
For Faulty Items: If a fault occurs within 30 days of receipt, we will offer you a full refund. After 30 days, we will either repair or replace at our discretion. Please return it back to the store you purchased it from with your original receipt of purchase, original packaging and
If you change your mind – If you have changed your mind or your product has been returned as “faulty” but no fault has been found you are not liable to a refund.
Software is non-refundable.
Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Please contact us immediately if you have any concerns.
ITman Tech is insured for public liability, personal liability and for theft and damages
We also offer remote assistance using Team Viewer.